This position is a great career opportunity for someone who has professional experience in residential solar PV sales or similar construction sales consultant experience.

Requirements/Qualifications:

• Resolve customer complaints from the office
• High school diploma or GED required
• Proficiency in solar monitoring systems. (SolarEdge)
• Ability to resolve billing and production questions/concerns
• Must be very organized and be able to meet timeline expectations
• Must deliver a high level of customer service
• Follow up with clients and provide clients with solutions
• Escalate issues not resolved to Senior Project Manager and learn resolve
• Excellent written and verbal communication skills required
• Must be able to successfully pass a pre-employment criminal, driving and drug screen
• Must have a valid state driver’s license

Tasks for Success:

• Participate in required weekly/monthly meetings
• Manage a multiple customer service issues to find solutions and enhance customer experience
• Advise on company information
• Update information thoroughly
• Provide a high level of customer service
• Communicate with Customer Service Manager
• Utilize computer technology to manage high call volumes
• Call AHJs to find out the status of the permit and update google sheet accordingly
• Handle changes in policies or renewals
• Follow up with clients to enhance customer experience
• Assist Senior Project Manager with client related issues
• Troubleshoot Enphase, SolarEdge, and SMA inverters with the client
• Provide clients with assistance regarding price and the scope of work

Tools and Benefits Provided:

• Competitive compensation with many positions incentivized
• Full benefits’ package including health and vision insurance
• Attractive vacation, sick pay
• Employee referral program
• Career path opportunities
• Bonuses

This position is a great career opportunity for someone who has professional experience in residential solar PV customer service or similar construction customer service experience.

Immediate interviews and hiring.

We offer competitive pay and opportunity to grow with a company.

LA Solar Group is an Equal Opportunity Employer.

Click here to apply!

This role is expected to provide organized response times as well as building internal and external relationships to deliver on process and performance improvements.

Responsibilities:

● Be able to effectively and succinctly communicate with customers and
subcontractors
● Responsible for insuring 100% customer satisfaction on the assigned project
● Responsible for managing budget and schedule goals of the assigned project,
from project inception through project closeout
● Performs risk-analysis /forecasting for projects in order to minimize negative
impact on company
● Manage Transfer of Ownership requests when a customer moves to a premise
with solar
● Modification of ACH and Checking data for incentive payments
● Allocation of customer credits to applicable accounts
● Timely email and phone responses related to general program inquiries and
billing discrepancies
● Deliver forecasting and reporting solutions that will drive accuracy and
standardization.
● Maintain a process of proactive communication to customers and internal
stakeholders on receipt of request, expected response time, and final resolution
as required.
● Provide analysis on root cause issues, support initiatives and process
improvements.
● Assist in creating and building Standard Operating Procedures and training plan
to ensure sustainability and control compliance.
● Support and attend discussions with Customer Energy Integration and
Engineering as required.
● Develop and maintain relationships with internal stakeholders and California and
regulatory external stakeholders.
● Investigate, analyze, resolve, and respond to Distributed Energy Resources
related complaints filed by internal and external customers, Stakeholders,
Executives, State and Local Government Officials, Commissions, Regulators,
Elected Officials, Media, Small Claims and Better Business Bureau.
● Promote and implement procedural best practice through structured quality
assurance within the team to ensure all working practices are compliant with
California Energy policies and regulatory requirements.

Qualifications:

● A Bachelor’s degree in business or related field or equivalent of 3 to 5 years in
solar.
● A minimum of 3 years’ experience in an applicable role in solar Customer Service
or support team.
● A demonstrated ability to lead and manage cross-functional teams/projects,
absorb information, develop creative/practical business solutions, and achieve
desired results in a highly technical, operational environment is required.
● Excellent analytical, organizational, and time management skills with the ability to
manage a diverse range of projects simultaneously
● Consistency in delivering on commitments, ownership of the results, exhibiting
high standards of integrity while engaging, empowering, and driving
accountability to effectively deliver results.
Preferred Qualifications
● Possesses knowledge and understanding of California Energy’s electric or gas
policies, processes, systems, tariffs, and general practices and how to apply
them effectively
● Extensive knowledge of the California NET metering, Renewable Energy Growth
and Shared Solar programs is required
● Salesforce knowledge is a plus
● Knowledge and understanding of customer systems and billing procedures
● Exposure to California regulatory requirements

Job Type: Full-time
Salary: $22.00 – $28.00 per hour

Benefits:
● 401(k)
● 401(k) matching
● Dental insurance
● Flexible schedule
● Health insurance
● Paid time off
● Vision insurance

Shift:
● 8 hour shift
● Day shift
Weekly day range:
● Monday to Friday
Work setting:
● In-person
Ability to commute/relocate:
● San Fernando Valley, CA: Reliably commute or planning to relocate before
starting work (Required)
Experience:
● Solar Customer support: 1 year (Required)
Work Location: In person

Click here to apply!

Responsibilities

● Overall responsibility for management of remote Solar project execution and profit and

loss management, working with trade contractors, and/or participating in proposals and

presentations.

● Anticipate full time on-site duties with rotational travel from remote project locations

throughout the U.S. Los Angeles region, including Texas and Nevada.

● Develops, implements, and maintains the project safety program for a safe work

environment. Creates and influences safety culture as a mentor and model.

● Oversees the development and implementation of quality management plan and quality

culture with stakeholder buy-in.

● Coordinates, monitors, and manages design deliverable schedule on EPC Contracts to

facilitate and/or assist with permits, procurement, shop drawings, off-site production,

construction and commissioning in conjunction with the review and signoff by the client.

● Manage project performance status reports for schedule, costs, equipment, manpower,

materials, safety and environment, quality control, and best practices/lessons learned

programs.

● Manages risk of EPC Agreement and design compliance to contract obligations.

● Oversees progress preparation payments to clients and trade contractors, and monitor’s

progress.

● Manages project team, client representative, consultant, and trade contractor

relationships.

● Manage staff and hourly workforce schedules.

● Develops and maintains strong, customer-focused relationships with key stakeholders

and decision makers.

● Builds and supports a culture that values the solution provider and profitability

philosophy.

● Other duties as required.

Qualifications

● Bilingual in Spanish is Preferred

● Associates or bachelor’s degree in a related discipline: construction management,

engineering, architecture preferred, or equivalent experience.

● 5+ years of progressive Solar or construction experience with multiple contract delivery

types as a project manager in solar renewable energy preferred.

● In-depth knowledge of construction industry and company operations, including building

materials, construction specifications, methods and procedures, safety and quality

management practices for large, complex, and more diverse projects.

● Experience with diverse project types, delivery and construction methods, and

sequencing and timelines.

● Understanding of insurance, bonding, contracts and legal requirements.

● Effective verbal, written, presentation, and communication skills.

● Demonstrated flexibility and ability to work effectively in a fast-paced environment.

● Ability to identify staffing and hourly labor issues.

● Demonstrated conflict-resolution skills, problem-solving abilities, and professional

judgment.

● Based on contract requirements and project size, leads a team of 10+ direct and indirect

reports, which may include a combination of students/interns, field

engineers/coordinators, project engineers/coordinators, project superintendents, and/or

other project managers.

LA SOLAR GROUP, is an innovative, employee-owned company composed of people who find

passion in their profession and take pride in doing great work every day. Our work powers the

infrastructure and utilities that are essential to daily life and our projects are the scene of

vacations, careers, education and healing. We are consistently ranked among the best

companies to work for because we are committed to supporting and developing our teams.

LA SOLAR GROUP, combines numerous pay and benefit strategies to provide a comprehensive

and competitive total rewards package. The total rewards package includes an employee share

purchase offering, discretionary annual performance bonus, comprehensive benefits & wellness

programs, retirement plan plus matching and career development programs.

The LA Solar Group Companies celebrate diversity and are proud to be an equal opportunity

employer. We are committed to an inclusive environment for all employees and applicants and

will make all employment-related decisions without regard to race, color, religion, sex, national

origin, sexual orientation, gender identity, age, disability or veteran status.

Click here to apply!