LA Solar Group

Customer Support

For any questions regarding the solar system, equipment and roof issues, make sure to contact customer support by email at customerservice@lasolargroup.com or call us on 818 373 0077. Our customer specialists are ready to reach out to you for any inquiries and issues. If any question is beyond their responsibility, they will direct you to the corresponding department. Here you can find most of the frequently asked questions that our customer support team receives. In case of any questions, you can navigate and find either the step-by-step solution or the contacts of the corresponding departments to reach out.

How To Create an Ownership Transfer on a Solar System?

What are the steps required to get a PTO?

What Can You Do in Case of a Roof Leak?

How To Create an Ownership Transfer on a Solar System?

What are the steps required to get a PTO?

What Can You Do in Case of a Roof Leak?

Why Am I Receiving Utility Bills After System Activation?

What Can I Do If My System Loses Communication?

Why Is My System Not Producing Energy During A Power Outage?

Why Am I Receiving Utility Bills After System Activation?

What Can I Do If My System Loses Communication?

Why Is My System Not Producing Energy During A Power Outage?

Troubleshooting For Your Tesla Powerwall

What can I do if something is wrong with my system?

When Will The Cosmetic Stage Take Place After Installation?

Troubleshooting For Your Tesla Powerwall

What can I do if something is wrong with my system?

When Will The Cosmetic Stage Take Place After Installation?

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First off, you need to have access to this following information:

  • Name and Last Name of previous Homeowner
  • Name and Last Name of the new Homeowner
  • Your Telephone number
  • Your Email
  • Your property address

Once you compile this information, you can go ahead and send it to contract@lasolargroup.com as well as monitoring@lasolargroup.com with a brief message requesting an Ownership Transfer.

Please follow these steps to be optimally assisted:

  • The installation has to be complete
  • The city inspection must be successfully passed
  • We apply for permission to operate (PTO) with all the steps required for you
  • Wait for 2-4 weeks on average to receive PTO 

 If you have any questions outside of this guide regarding your PTO, you can contact admin@lasolargroup.com for further details.

You have to do the follow in the case of a roof leak:

  • Don’t get on the roof to fix the leak yourself as it is dangerous.
  • Take a picture of the leak
  • Send it to roofing@lasolargroup.com

You can also turn to them if you have any further questions that weren’t included in this guide.

If you have chosen to have your system installed in a grid-tied fashion, some reasons for this issue could be:

  • If you use more energy than the system produces 
  • If you use too much energy in the evening – to combat this you can book a consultation with our sales team regarding installing a battery storage system
  • If you buy new devices, your energy consumption can become higher
  • Your panels can be shaded – to avoid this, you can instal half-cut panels that are more resilient in case of shade
  • Your panels can be dirty – you can request cleaning services

If you have any questions regarding this you can contact customerservice@lasolargroup.com or monitoring@lasolargroup.com

Here are the steps you need to follow before contacting customer support:

  • Check the light on the inverter
  • Send an email to customerservice@lasolargroup.com with the necessary information
  • They will proceed to send you a system reset guide based on your system type

You can additionally ask them any questions that weren’t included in this guide about the issue.

The main reason why this happens is when you have a grid-tied solar system, it has safety measures preinstalled to shut down production in case of a power outage so as not to do extensive damage to the grid or the employees working on fixing the outage.

If you would like to be less dependent on the grid or ideally have no dependence, then you can add storage batteries to your solar system.
Backup batteries store the excess energy produced by solar for later use (for example, when there is a power outage). You can provide backup for some of your home appliances or all of them by installing more batteries depending on your energy consumption.

Please follow the following steps:

  • Check the settings through the application
  • Check the breakers on the Service Sub-panel (SSP)
  • Check the switch on the battery

If none of these help, you can contact the customer service department at customerservice@lasolargroup.com or monitoring@lasolargroup.com

By following this steps, we will be able to help you spot the issue and help out:

  • Contact customer service at customerservice@lasolargroup.com
  • Provide detailed information
  • We will check if there is a faulty part in your system
  • The part will be shipped to your property
  • We will visit the site for replacement

For further questions, contact customer service or monitoring@lasolargroup.com

For the Cosmetic procedures, the installation has to be complete. Additionally, a site visit will be arranged to take care of the drywall, trenching and painting jobs before the final inspection with the city.

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