ENVOY GATEWAY RESET

1. Connect the envoy to a laptop using an Ethernet cable

2. Enter the IP address displayed on the envoy into your internet browser

3. Click on Administration and login to the envoy

4. Click on Wi-Fi Configuration and select the Wi-Fi network

5. Enter the password of the wireless network and click join network

6. Once the envoy is connected the envoy will now display the new IP address starting with “192” and “+Web”

7. The envoy will now start searching for the microinverters and updating the system production data

8. Take a picture of the envoy serial number to configure the envoy on the Enlighten Monitoring portal

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MICROINVERTS NOT REPORTING SYSTEM STATUS

The Microinverters Not Reporting system status typicaly arises when the Envoy is too far away from the load center or when there is interference on the power lines between the microinverter and the Envoy. This can be addressed by the homeowner and should not require a maintenance visit. Try the following tasks to restore reporting between the microinverters and the Envoy:

f the Envoy was moved from its original location, it may be plugged into an outlet that is too far from the electrical panel (site load center). Return the Envoy to the original location or to an outlet as close to the electrical panel as possible.

 Make sure that the Envoy is plugged directly into an outlet and not into a surge protector, extension cord or power strip. Ideally, the outlet should not be a GFCI

(ground fault circuit interrupt) type.

 Make sure that no other devices are plugged into the same outlet as the Envoy.

 If the Envoy is plugged into a dedicated, non-GFCI outlet as close as possible to the electrical panel, there may be another device that is interfering with power line communications. If any of these devices are plugged in, especially on the same circuit as the Envoy, unplug the device and see if this resolves the issue:

 Power strips and surge protectors

 UPS (uninterruptible power supply) or battery backup units

 Touch lamps

 Battery chargers or AC adapters like those used for cell phone and laptop chargers, especially for older devices

 Heavy rotating motors in devices like fans, refrigerators, freezers, or water pumps

 Workshop equipment like a drill press, table saw, wood router, or planer

 Electronic pest deterrents

 Finally, any older or failing compact fluorescent light, or CFL (those energy-efficient light bulbs designed to replace conventional ones) installed in your home may cause interference. Remove the CFL, then check to see if reporting is restored. If so, replace the CFL.

 

ENVOY NOT REPORTING SYSTEM STATUS

This can typically be addressed by the homeowner and should not require a maintenance visit. 

 Do you have an Envoy with a wireless adapter?

 The Envoy with Wi-Fi has two USB ports. Looking at Envoy from the front, check that the wireless adapter is in the left port. Envoys with only one USB port do not support Wi-Fi.

 Check that the wireless adapter is fully seated in the Envoy USB port.

 Is there a metal object placed between the Envoy and the broadband router?Objects with enough metal placed in the path of the wireless signal can cause interference.

 Was there a power outage? Check the power connections for the Envoy and the Internet router. Verify both have power, then apply power again in this order: DSL/cable modem, router, then Envoy.

 Use the menu button (on the right side of the Envoy) to select “Get New IP address”, then allow about 60 seconds for the new IP address to display. The owner can find details about Envoy menu commands in the Envoy product manual.

 Check that the Ethernet cable between the Envoy and the broadband router is connected. To be sure, the owner may need to remove and reconnect the cable, making sure the plug locks into place (they should hear a click).

Are there power line communication bridges? If so, verify that the Power LED is on and the PLC Activity LED is blinking.

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