3G NETWORK NOTICE THAT MAY
IMPACT YOUR SOLAR SYSTEM
To our LA Solar customers, please be advised of the following: Recently,
Four major telecommunication companies have announced stopping support for 3G services. Cellular Carriers such as AT&T, Verizon, Sprint, and T-Mobile have all communicated that they will shut down the 3G network nationwide which will impact all devices on the 3G cellular network. This includes (phones, vehicles, solar systems, etc). With this in mind, please note that this is out of SolarEdge or LA Solar Group’s control and we inform you that it is a nationwide support issue.
We are aware of the problem and are working diligently to address each customer at a time. Your SOLAR SYSTEM will continue to produce energy despite not showing up on your monitoring application. Moreover, your solar system actively stores backup data up to 9 months locally on the inverter itself.
Unfortunately, the solar monitoring inverter loses the ability to receive updates wirelessly. Hence; your device will show no status updates. Communication will most likely not be present due to the fact that data needs to be sent back and forth to the monitoring system and to/from your phone/computer. Since SolarEdge is on the 3G network (which has been shut down) it will affect most SolarEdge systems. Unfortunately because this is happening to everyone at one time, it is impossible for LA Solar Group or SolarEdge to reach out and resolve each customer immediately and will take some time to work through all of our SolarEdge customers.
LA Solar Group and SolarEdge will be communicating to you via SMS text, email, or by phone. It is very IMPORTANT that you have your contact information up to date with LA Solar Group (especially if you changed your email since your solar system has been installed). Please be sure to check your email account (including your Junk/Spam folders), as most of the correspondence will be sent through email while we attempt to reach as many customers as quickly as possible. You may also receive an email correspondence from your inverter manufacturer regarding this issue. Please make sure you read those emails, as they include important information.
We do anticipate and understand your concerns and frustrations.
At this time, we unfortunately cannot get to all customers immediately and it will take some time to get connectivity restored as it will require an in person site visit to your home to restore the connectivity via a new cellular card (4G) or most likely use a wifi connection to avoid this happening in the future. Additionally, because of issues with supply chain, we are receiving a limited amount of cellular and/or wifi connectors and that is impacting our speed to resolve the issue.
We very much appreciate your loyalty as valued customers of LA Solar Group and thank you for your patience.
LA Solar Group